Last Updated: August 27, 2026
At Brandfactory.com.pk, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website, create an order, or contact us, we may collect information such as:
Full name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to operate our website and provide our services.
How We Use Your Information
We may use your information to:
Process and fulfill your orders
Confirm your payment and order details
Deliver your purchases
Process exchanges, refunds, or other customer-service requests
Contact you regarding your order
Respond to questions or complaints
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with applicable legal requirements
Online Payments
Brandfactory.com.pk accepts online payments only and does not offer Cash on Delivery (COD).
Payments may be processed through third-party payment gateways or payment service providers. We do not intend to store your complete card number, CVV, PIN, or other sensitive payment credentials on our own systems.
Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.
Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Courier and delivery companies
Payment processors and payment gateways
Website hosting and technical service providers
Analytics or marketing service providers, where applicable
Government authorities or legal bodies when required by law
Only information reasonably necessary for the relevant service should be shared.
Cookies
Brandfactory.com.pk may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
Remember preferences
Maintain shopping-cart functionality
Improve website performance
Understand website traffic
Provide relevant marketing or advertising, where applicable
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain customer information only for as long as reasonably necessary to:
Complete orders and provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet applicable legal, accounting, or regulatory requirements
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Information
You may contact us regarding the personal information we hold about you. Depending on applicable law and the nature of the request, you may ask us to:
Correct inaccurate information
Update your contact details
Request information about how your data is being used
Request deletion of certain information, where legally permitted
Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.
Third-Party Websites & Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact information provided on Brandfactory.com.pk.
By using Brandfactory.com.pk, you acknowledge that you have read and understood this Privacy Policy.